Refund Policy
We aim to deliver real value through our AI-powered services. If you're not satisfied with your experience, this policy outlines when and how refunds may be issued.
1. Eligibility for Refunds
Refunds are available within 7 days of purchase for users who have not exceeded reasonable usage limits or downloaded final deliverables such as CVs or proposals. Refunds will not be issued if significant AI usage has occurred or content was exported.
2. Non-Refundable Items
Due to the digital nature of AI-generated content, we generally do not offer refunds after content has been downloaded, shared, or used externally. One-time token purchases or usage packs are also non-refundable unless otherwise stated.
3. How to Request a Refund
To request a refund, contact us at support@tapply.ai within 7 days of your transaction. Please include your account email, reason for request, and any relevant details. Our support team will respond within 48 hours.
4. Exceptions & Special Cases
We reserve the right to assess refund requests on a case-by-case basis. If a technical error on our platform caused a failed experience, we will issue a full or partial refund at our discretion.
5. Policy Changes
Tapply may update this refund policy from time to time. When we do, we’ll notify users through the platform or via email. Continued use of our services after such changes constitutes acceptance of the updated terms.